1. Placing Your Order

    1. What do the rental start and end dates mean?
    2. Your rental start date is the day you will be receiving your hardware. We ship with UPS, so your order will be delivered before the end of the day on the date you selected. If you want your equipment a day or two before your event, make sure you select that date, and not the date your event begins. Your rental end date is the day you need to make sure your equipment is returned to UPS.

    3. How soon can I receive my equipment?
    4. As long as your order is placed before 3:00 PM EST, we can generally deliver your equipment the next day. However, expedited shipping options can be quite expensive, so we recommend placing your order at least 1 week before you want your hardware delivered.

    5. How long will it take to set up my hardware?
    6. Depending on the number of POS stations you are renting, you might want to receive your hardware anywhere from 1-3 days before your event. All of your hardware will be charged and ready to use when you receive it, so all you have to do is take it out of the box and plug it in.

    7. Is return shipping included in my shipping cost?
    8. Yes! We will include prepaid return labels in the boxes, and all you have to do is re-pack the hardware and make sure the hardware is with UPS by the end of the day on your rental end date. If you happen to lose your labels, don't worry! Just contact our Fello Success Team, and they can send you replacement labels.

  2. Hardware Information

    1. What's included with the Square Stand for Contactless and Chip?
    2. The Square Stand for Contactless and Chip comes with an iPad and Square Stand (which has a magnetic stripe reader built into it), a contactless chip reader (for accepting chip card payments and Apple Pay), and a dock for the reader. You will also receive a charging kit for the equipment.

    3. What is the L7 case?
    4. The L7 case fits the iPad Mini 2, and is made to hold a Contactless Chip reader as well. You will also receive a magnetic stripe reader that can plug into the headphone jack of the iPad, just in case someone has a card without a chip.

    5. What's the difference between the Square Stand for Contactless and Chip and the Square Register?
    6. The Square Register does not need an iPad to function. The Register is an all-inclusive piece of hardware designed by Square that includes a magnetic stripe reader, a contactless and chip card reader, as well as dual display screens, so you have one for yourself and one facing the customer. The Register cannot be made 4G Active, so you must have a WiFi connection.

    7. What is the Square Terminal?
    8. The Square Terminal is a compact, multi-functional POS tool. The Terminal has both a magnetic stripe and a contactless and chip card reader, and it even includes a built-in receipt printer. The Terminal can be operated either plugged into a power source, or you can take it on the move. Fully charged, the battery is designed to last all day. Just like the Register, the Terminal does not have 4G Data capabilities and must be connected to WiFi.

    9. Do I need to have a printer?
    10. You can absolutely add a printer if you would like to, however, Square POS offers the option to have a receipt emailed or texted to your customer after each transaction, so it is not necessary.

    11. What's the difference between a Cash Drawer and a Cash Box?
    12. A cash box is simply a secure box with dividers inside to sort and store cash. A cash box is opened and closed manually by the cashier with a key. A cash drawer is an electronic drawer, connected to your POS system via USB that automatically pops open when a cash transaction is made.

    13. Are all of the accessories compatible with every device?
    14. Unfortunately, no. Below is chart showing which devices are compatible with which accessories.

    Type

    Connection

    iPad (no Square Stand)

    iPad Air & Square Stand

    iPad Mini & L7 Case

    Square Register

    Square Terminal

    Contactless Chip Reader

    USB or Bluetooth

    N/A

    N/A

    Cash Box

    N/A

    Cash Drawer

    USB

    Receipt Printer

    USB

    N/A

    Receipt Printer

    Bluetooth

    N/A

    Mobile Receipt Printer

    Bluetooth

    N/A

    Barcode Scanner

    USB

    Barcode Scanner

    Bluetooth

  3. Basic Hardware

    1. Does the POS systems need to be connected to a power source?
    2. All of the hardware can be used without being plugged into a power source, as long as it is fully charged. All of our hardware ships fully charged although a slight loss of battery may occur in transit.

    3. What about the accessories?
    4. In order to use any accessories, all of the POS systems (excluding the iPad Mini & L7 Case) must be plugged into a power source. The USB Accessory hub which connects all accessories to the POS is part of the power cord.

    5. How do you connect the hardware to the internet?
    6. This depends on which hardware you are using. Any of the devices are capable of connecting to an existing WiFi network. If you will not have WiFi available at your event, you should select either the Square Stand for Contactless and Chip or the iPad Mini with L7 Case. Both of these have are capable of connecting to the internet via a cellular data connection.

  4. Additional Services

    1. Why would I need hardware insurance?
    2. Hardware insurance protects you from having to pay the full replacement cost of any damaged or missing equipment. This is expensive equipment, and accidents do happen!

    3. Why would I need 4G/LTE?
    4. All of this equipment can connect to an existing WiFi network, however, not every venue has reliable WiFi. By adding 4G/LTE Data to your order, the iPads you receive will have their own cellular connection, so you won’t need to rely on WiFi.

    5. Will the hardware come with setup instructions?
    6. Basic setup instructions can be found on Square's website here. If you still need more help, our Fello Success Team can be reached at (888) 528-6288 option 3, or by emailing Help@Fello.com

    7. What happens if we run into technical on-site, or if we need some of the hardware replaced?
    8. Please contact our Fello Success Team at (888) 528-6288 option 3, or Help@Fello.com. We can provide technical support, as well as ship replacement equipment if needed.