Your rental start date is the day you will be receiving your hardware. We ship with UPS, so your order will be delivered before the end of the day on the date you selected. If you want your equipment a day or two before your event, make sure you select that date, and not the date your event begins. Your rental end date is the day you need to make sure your equipment is returned to UPS.
As long as your order is placed before 3:00 PM EST, we can generally deliver your equipment the next day. However, expedited shipping options can be quite expensive, so we recommend placing your order at least 1 week before you want your hardware delivered.
Depending on the number of POS stations you are renting, you might want to receive your hardware anywhere from 1-3 days before your event. All of your hardware will be charged and ready to use when you receive it, so all you have to do is take it out of the box and plug it in.
Yes! We will include prepaid return labels in the boxes, and all you have to do is re-pack the hardware and make sure the hardware is with UPS by the end of the day on your rental end date. If you happen to lose your labels, don't worry! Just contact our Fello Success Team, and they can send you replacement labels.
The Square Stand for Contactless and Chip comes with an iPad and Square Stand (which has a magnetic stripe reader built into it), a contactless chip reader (for accepting chip card payments and Apple Pay), and a dock for the reader. You will also receive a charging kit for the equipment.
The L7 case fits the iPad Mini 2, and is made to hold a Contactless Chip reader as well. You will also receive a magnetic stripe reader that can plug into the headphone jack of the iPad, just in case someone has a card without a chip.
The Square Register does not need an iPad to function. The Register is an all-inclusive piece of hardware designed by Square that includes a magnetic stripe reader, a contactless and chip card reader, as well as dual display screens, so you have one for yourself and one facing the customer. The Register cannot be made 4G Active, so you must have a WiFi connection.
The Square Terminal is a compact, multi-functional POS tool. The Terminal has both a magnetic stripe and a contactless and chip card reader, and it even includes a built-in receipt printer. The Terminal can be operated either plugged into a power source, or you can take it on the move. Fully charged, the battery is designed to last all day. Just like the Register, the Terminal does not have 4G Data capabilities and must be connected to WiFi.
You can absolutely add a printer if you would like to, however, Square POS offers the option to have a receipt emailed or texted to your customer after each transaction, so it is not necessary.
A cash box is simply a secure box with dividers inside to sort and store cash. A cash box is opened and closed manually by the cashier with a key. A cash drawer is an electronic drawer, connected to your POS system via USB that automatically pops open when a cash transaction is made.
Unfortunately, no. Below is chart showing which devices are compatible with which accessories.
iPad (no Square Stand)
iPad Air & Square Stand
iPad Mini & L7 Case
Contactless Chip Reader
USB or Bluetooth
Mobile Receipt Printer
All of the hardware can be used without being plugged into a power source, as long as it is fully charged. All of our hardware ships fully charged although a slight loss of battery may occur in transit.
In order to use any accessories, all of the POS systems (excluding the iPad Mini & L7 Case) must be plugged into a power source. The USB Accessory hub which connects all accessories to the POS is part of the power cord.
This depends on which hardware you are using. Any of the devices are capable of connecting to an existing WiFi network. If you will not have WiFi available at your event, you should select either the Square Stand for Contactless and Chip or the iPad Mini with L7 Case. Both of these have are capable of connecting to the internet via a cellular data connection.
Hardware insurance protects you from having to pay the full replacement cost of any damaged or missing equipment. This is expensive equipment, and accidents do happen!
All of this equipment can connect to an existing WiFi network, however, not every venue has reliable WiFi. By adding 4G/LTE Data to your order, the iPads you receive will have their own cellular connection, so you won’t need to rely on WiFi.
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
|Model||Damage Deductible||Theft Deductible|
|iPad Mini 2||$75.00||$85.00|
|iPad Mini 2 4G||$75.00||$90.00|
|iPad Mini 4||$75.00||$125.00|
|iPad Mini 4 4G||$75.00||$150.00|
|iPad Air 4G||$75.00||$120.00|
|iPad Air 2||$75.00||$125.00|
|iPad Air 2 4G||$75.00||$150.00|
|iPad Pro 9.7 inch||$200.00||$225.00|
|iPad Pro 9.7 inch 4G||$200.00||$250.00|
|iPad Pro 12.9 inch||$300.00||$325.00|
|iPad Pro 12.9 inch 4G||$300.00||$350.00|
|Square Stand||Not Applicable||$35.00|
All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.