Fello Holiday Closure December 27-31
Placing Your Order
- What do the rental start and end dates mean?
Your rental start date is the day you will be receiving your hardware. We ship with UPS, so your order will be delivered before the end of the day on the date you selected. If you want your equipment a day or two before your event, make sure you select that date, and not the date your event begins. Your rental end date is the day you need to make sure your equipment is returned to UPS.
- How soon can I receive my equipment?
As long as your order is placed before 3:00 PM EST, we can generally deliver your equipment the next day. However, expedited shipping options can be quite expensive, so we recommend placing your order at least 1 week before you want your hardware delivered.
- How long will it take to set up my hardware?
Depending on the number of POS stations you are renting, you might want to receive your hardware anywhere from 1-3 days before your event. All of your hardware will be charged and ready to use when you receive it, so all you have to do is take it out of the box and plug it in.
- Is return shipping included in my shipping cost?
Yes! We will include prepaid return labels in the boxes, and all you have to do is re-pack the hardware and make sure the hardware is with UPS by the end of the day on your rental end date. If you happen to lose your labels, don't worry! Just contact our Fello Success Team, and they can send you replacement labels.
- What do the rental start and end dates mean?
Hardware Information
- What's included with the Square Stand for Contactless and Chip?
The Square Stand for Contactless and Chip comes with an iPad and Square Stand (which has a magnetic stripe reader built into it), a contactless chip reader (for accepting chip card payments and Apple Pay), and a dock for the reader. You will also receive a charging kit for the equipment.
- What is the L7 case?
The L7 case fits the iPad Mini 2, and is made to hold a Contactless Chip reader as well. You will also receive a magnetic stripe reader that can plug into the headphone jack of the iPad, just in case someone has a card without a chip.
- What's the difference between the Square Stand for Contactless and Chip and the Square Register?
The Square Register does not need an iPad to function. The Register is an all-inclusive piece of hardware designed by Square that includes a magnetic stripe reader, a contactless and chip card reader, as well as dual display screens, so you have one for yourself and one facing the customer. The Register cannot be made 4G Active, so you must have a WiFi connection.
- What is the Square Terminal?
The Square Terminal is a compact, multi-functional POS tool. The Terminal has both a magnetic stripe and a contactless and chip card reader, and it even includes a built-in receipt printer. The Terminal can be operated either plugged into a power source, or you can take it on the move. Fully charged, the battery is designed to last all day. Just like the Register, the Terminal does not have 4G Data capabilities and must be connected to WiFi.
- Do I need to have a printer?
You can absolutely add a printer if you would like to, however, Square POS offers the option to have a receipt emailed or texted to your customer after each transaction, so it is not necessary.
- What's the difference between a Cash Drawer and a Cash Box?
A cash box is simply a secure box with dividers inside to sort and store cash. A cash box is opened and closed manually by the cashier with a key. A cash drawer is an electronic drawer, connected to your POS system via USB that automatically pops open when a cash transaction is made.
- Are all of the accessories compatible with every device?
Unfortunately, no. Below is chart showing which devices are compatible with which accessories.
- What's included with the Square Stand for Contactless and Chip?
Type
Connection
iPad (no Square Stand)
iPad Air & Square Stand
iPad Mini & L7 Case
Square Register
Square Terminal
Contactless Chip Reader
USB or Bluetooth
N/A
N/A
Cash Box
N/A
Cash Drawer
USB
Receipt Printer
USB
N/A
Receipt Printer
Bluetooth
N/A
Mobile Receipt Printer
Bluetooth
N/A
Barcode Scanner
USB
Barcode Scanner
Bluetooth
Basic Hardware
- Does the POS systems need to be connected to a power source?
All of the hardware can be used without being plugged into a power source, as long as it is fully charged. All of our hardware ships fully charged although a slight loss of battery may occur in transit.
- What about the accessories?
In order to use any accessories, all of the POS systems (excluding the iPad Mini & L7 Case) must be plugged into a power source. The USB Accessory hub which connects all accessories to the POS is part of the power cord.
- How do you connect the hardware to the internet?
This depends on which hardware you are using. Any of the devices are capable of connecting to an existing WiFi network. If you will not have WiFi available at your event, you should select either the Square Stand for Contactless and Chip or the iPad Mini with L7 Case. Both of these have are capable of connecting to the internet via a cellular data connection.
- Does the POS systems need to be connected to a power source?
Additional Services
- Why would I need hardware insurance?
Hardware insurance protects you from having to pay the full replacement cost of any damaged or missing equipment. This is expensive equipment, and accidents do happen!
- Why would I need 4G/LTE?
All of this equipment can connect to an existing WiFi network, however, not every venue has reliable WiFi. By adding 4G/LTE Data to your order, the iPads you receive will have their own cellular connection, so you won’t need to rely on WiFi.
- Will the hardware come with setup instructions?
Basic setup instructions can be found on Square's website here. If you still need more help, our Fello Success Team can be reached at (888) 528-6288 option 3, or by emailing [email protected]
- What happens if we run into technical on-site, or if we need some of the hardware replaced?
Please contact our Fello Success Team at (888) 528-6288 option 3, or [email protected]. We can provide technical support, as well as ship replacement equipment if needed.
- Why would I need hardware insurance?
Need help with a larger rental or have questions?
Contact a hardware rental specialist at Fello here or by calling 888-528-6288.
Fello Theft & Damage Insurance Service Agreement (“SA")
- COVERAGE FOR DAMAGE
- Subject to the terms and conditions of this Service Agreement (SA), all rental Equipment will be examined for damage upon return, and if/when FCI deems the Equipment as damaged, FCI will repair the Covered Equipment. “Covered Equipment” is limited to iPads that are provided to Renter by FCI for a fee.
- The following parts are eligible for repair by this SA for all Covered Equipment: Glass Screen and Digitizer, Rear Cover, LCD, Battery, Headphone Jack, Volume Button, Lock Button, Microphone, Speakers, Antenna, Camera, GPS Antenna, SIM Card Tray, Home Button, Cameras, Wireless Antenna. If the Covered Equipment is deemed beyond repair by FCI it will be considered a loss and will be subject to the full replacement costs of the lost Covered Equipment.
- COVERAGE FOR THEFT
- If the Equipment is stolen, the Equipment may be covered under this SA, depending on which insurance plan the Renter selects before the Rental Period begins. Once the Rental Period begins, Renter cannot upgrade or downgrade to a different plan.
- When a claim is made for stolen Equipment a Police Report and a Signed and Notarized Loss Affidavit may be required as well as any other relevant information surrounding the theft of the Equipment. FCI may also require proof of theft before considering the claim for coverage. (Proof of theft will include but is not limited to, video or still images that capture the theft incident, evidence of break in, etc.) The full replacement cost for all units will be charged and held until any claim is completed. The claim may take up to 10 (ten) business days to process after receipt of all required documentation, and will be evaluated by FCI based on the “Exclusions of Coverage” in Section 7 below.
- In the event Renter meets the criteria in Section 1 and wishes to make a claim, the Renter must:
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
- ELIGIBILITY
- The only Equipment provided to Renter by FCI that are eligible to be covered under this SA are iPads.
- DEDUCTIBLES
- Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.
Model Damage Deductible Theft Deductible iPad Mini 2 $75.00 $85.00 iPad Mini 2 4G $75.00 $90.00 iPad Mini 4 $75.00 $125.00 iPad Mini 4 4G $75.00 $150.00 iPad Air $75.00 $100.00 iPad Air 4G $75.00 $120.00 iPad Air 2 $75.00 $125.00 iPad Air 2 4G $75.00 $150.00 iPad Pro 9.7 inch $200.00 $225.00 iPad Pro 9.7 inch 4G $200.00 $250.00 iPad Pro 12.9 inch $300.00 $325.00 iPad Pro 12.9 inch 4G $300.00 $350.00 Square Stand Not Applicable $35.00 All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
- Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.
- REPLACEMENT PRODUCTS
- In the event Renter’s Covered Equipment has to be replaced and the identical Equipment is no longer available or not available at that time, FCI will replace it with Equipment of comparable functionality. If/when the original Equipment becomes available, FCI will replace the substituted Equipment with the original Equipment. In all cases, FCI will determine Equipment comparability including functionality at FCI’s sole discretion. Technological advances and Equipment availability may result in a replacement of Equipment with a lower selling price than the original Equipment. Replacement Equipment may be either new or refurbished. Non- original manufacturer parts may be used in refurbished Equipment.
- PREVENTATIVE MAINTENANCE
- FCI has no obligation under this SA to perform preventative maintenance on the Covered Equipment.
- EXCLUSIONS OF COVERAGE
- This SA does not cover Renter for the following:
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.
- This SA does not cover Renter for the following:
- TERMINATION & REFUNDS
- Renter may terminate this SA and receive a refund only if Renter notifies FCI at least 10 days before the onset of Renter’s Rental Period and only if a termination notice is sent to FCI via email to: [email protected]
- FCI may terminate this SA immediately for any reason by notifying Renter in writing at the address or email address provided during order confirmation. If the SA is terminated by FCI prior to the beginning of the Rental Period, Renter will receive a refund of the full insurance costs. In the event FCI decides to terminate the SA once the Rental Period has commenced, FCI will issue a refund based on the purchase price (of the insurance) allocable to the remainder of the rental term, prorated on a daily basis, less the value of any replacement product or repair services received.
- LIMITATION OF LIABILITY
- Neither FCI or any of its parent companies, affiliates and subsidiaries or any of their contractors and licensees are liable for any incidental or consequential damages, including, but not limited to, property damage, lost time or data, loss of use of any Covered Equipment, or any other damages resulting from breakdown or failure of the Covered Equipment, or from delays in replacement or repair of Covered Equipment.
- MAXIMUM CLAIM AMOUNT
- In no event can a claim for Covered Equipment exceed an amount more than two times of the total Equipment Rental Fees paid by Renter to FCI.
- ADMINISTRATOR
- The administrator of this SA is Fello Inc., 10 Park Place Building 6-B Suite 402, Butler NJ, 07405. Renter understands and agrees that this SA is an agreement between Renter and FCI.
