Fello Holiday Closure December 27-31
Getting Started & Placing Your Order
What are Rental Start and Rental End Dates?
The Rental Start Date is when UPS is scheduled to deliver your order. The shipment should arrive on your selected date before 8:00 PM local time.
We recommend choosing a Rental Start Date so your order will arrive one to three days before your event.
The Rental End Date is when you must return your equipment to UPS.
How soon can I receive an order?
We can generally ship for arrival as soon as the next business day if you place your order before 1:00 PM EST.
We recommend placing your hardware order at least two weeks before your Rental Start Date, to avoid hardware unavailability, expedited shipping, and/or rush fees.
How long will it take to set up my hardware?
We recommend receiving your hardware at least one to three days in advance, depending on the number of POS stations. This will allow you and your team to review all hardware and complete testing and training before your event.
Your hardware will arrive fully charged and ready to use. When you have unpacked the hardware, you only need to plug it in, turn it on, and sign in to your Square account to start accepting payments.
How do I return the order, and is shipping included in my cost?
Your order must be submitted to UPS for return on or before your Rental End date. You may either drop it off at a UPS Store(https://www.theupsstore.com/locations) or schedule a UPS pickup with Fello at least one business day in advance.
Your order total reflects round-trip shipping costs, and we include pre-paid return labels with the hardware.
If you lose your return labels, please contact our Fello Success Team at [email protected], and we can send replacements.
Hardware Bundle Information
Square Stand for Contactless and Chip
Comes with a 9.7” iPad, Square Stand 1st Gen (which has a built-in Swipe Reader), and Contactless & Chip Reader with Dock for accepting Chip and Tap card payments (such as Apple or Google Pay),
Square Stand 2nd Gen
A newer and faster version of the Square Stand, which comes with a 10.2” iPad. It has a built-in Contactless & Chip Reader and attached Swipe Reader. This hardware must be powered at all times.
Square Stand Kit
Identical to the Square Stand for Contactless and Chip. It also includes a Cash Drawer and Receipt Printer for a lower bundled cost than choosing these items separately.
Square Register
An all-inclusive piece of hardware designed by Square that does not use an iPad. It includes a Swipe Reader, Contactless & Chip Reader, and dual display screens (one for the merchant and one for the customer). This hardware must be powered at all times.
It does not have built-in 4G service, which must be provided by a separate Mobile Hotspot.
iPad Mini with L7 Case
Comes with an iPad Mini and a case that holds both a Swipe Reader and Contactless & Chip Reader.
Mobile Selling Kit
Comes with an iPad Mini and a case that holds both a Swipe Reader and Contactless & Chip Reader. This bundle also includes a Bluetooth Barcode Scanner for a lower bundled cost than choosing these items separately.
Square Terminal
A compact, multi-functional piece of hardware designed by Square that does not use an iPad. The Terminal has a built-in Swipe Reader, Contactless & Chip Reader, and Receipt Printer.
It does not have built-in 4G service, which must be provided by a separate Mobile Hotspot.
iPads & iPhones
We offer several models of iPads & iPhones, which all include a Swipe Reader, Case, and Charger.
Accessory Information
Printers
Receipt Printers can provide a paper order receipt for customers. Square also offers the option to email or text a customer receipt after each transaction.
The Kitchen Printer can provide a separate order preparation paper ticket for kitchen/warehouse staff.
Cash Drawers & Boxes
The Cash Drawer is electronically operated and connected to your POS system via USB. The Drawer automatically pops open when a cash transaction is made and can also be opened and closed manually with a key.
The Cash Box is a non-electronic, secure metal box. The Box can only be opened and closed manually with a key.
Barcode Scanners
Scanners are used to scan pre-registered Universal Product Codes (UPCs or Barcodes) for quicker item processing and checkouts. These accessories cannot scan QR Codes or other 2D Barcodes.
Battery Packs & Power Stations
The Battery Pack is a smaller unit that allows for the charging of up to two units and can provide power for mobile setups. The Power Station is a larger unit that allows for the charging of multiple units and can provide all-day power for stationary setups.
Cradle Routers
The Cradle Router provides a WiFi connection for up to seventy-five devices within a 300-foot radius. These units can be used in place of or in support of existing WiFi and 4G connections
Hardware Compatibility
ACCESSORY
Connection
Square
StandsSquare
RegisterSquare
TerminaliPad Mini with L7
Case or Mobile
Selling KitiPad or
iPhone
onlyContactless &
Chip ReaderUSB or
BluetoothN/A N/A N/A
Receipt Printer
USB
N/A Receipt Printer
Bluetooth
N/A Mobile Receipt
PrinterBluetooth
N/A Cash Box
N/A
Cash Drawer
USB
Barcode Scanner
USB
Barcode Scanner
Bluetooth
Anker Battery
PackUSB
Portable Power
StationBluetooth
Cradle Router
N/A
Additional Services
Hardware Insurance
Reduces the cost for any damaged or stolen equipment. It is highly recommended for rentals with large quantities and/or where staffing is outsourced.
4G/LTE
All Square Hardware can connect to an existing WiFi network; however, not every venue has reliable WiFi. By adding 4G/LTE Data to your order, the iPads you receive will each have an independent cellular connection, so you won’t need to rely on WiFi.
Menu Setup
Fello will configure your Square app with custom pricing, images, and inventory information. This service is $100.00/hour and will be billed by Fello after work is completed. The number of hours required varies based on the scope of work.
On-site Setup & Support
Hire on-site support to assist with hardware setup/breakdown, troubleshooting, and Square POS training. This service is $1,500.00 per 8-hour day with a two-day minimum. Details and additional days for this service will be arranged with the Fello Success team after checkout.
Frequently Asked Questions
Do the Kits need to be connected to a power source?
Any Desktop Point of Sale Kits must be plugged in to utilize all payment processing methods (Swipe, Chip, & Tap) but may still have limited Swipe functionality when not connected to a power source.
Any Mobile Point of Sale Kits and iPads/iPhones (paired with Readers) can utilize all payment processing methods (Swipe, Chip, & Tap) without a power source, but may need to be recharged during or after each event day.
All of our hardware ships fully charged, although a slight loss of battery may occur in transit.
Do the Accessories need to be connected to a power source?
USB-connected accessories must be connected to the Kits and powered by their connection cables. Bluetooth-connected accessories can be connected wirelessly.
In most cases, the hardware will come with a USB Accessory hub or built-in USB ports, connecting all accessories to the Kit.
How does the hardware connect to the internet?
All of the devices are capable of connecting to an existing on-site WiFi network.
If you will not have WiFi available at your event, you may select 4G/LTE (or Mobile Hotspot) to have hardware that is capable of connecting to the internet via a cellular data connection.
The Square Register and SquareTerminal can also be hardwire-connected directly by choosing an Ethernet Hub.
Will the hardware come with setup instructions?
Basic setup instructions can be found on Square's website here. If you still need more help, our Fello Success Team can be reached at [email protected] or (888) 528-6288, option 2.
What happens if we run into technical issues or if we need some of the hardware replaced?
Please contact our Fello SuccessTeam at [email protected] or (888) 528-6288, option 2. We can provide technical support and ship replacement equipment if needed.
How do I find my Customer Code?
Please sign in to your Square account first, and then use the link below.
https://squareup.com/help/us/en/contact?panel=D66C7E779CE1&skip_unit_select=trueHow do I get started with my Square account?
The link below, as well as Square Support resources, will help you to get started.
https://squareup.com/help/us/en/article/5123-square-get-started-guideDoes Square have a Premium Onboarding Package?
Please use the link below for this service.
https://www.squareonboarding.com/premium-package
Need help with a larger rental or have questions?
Contact a hardware rental specialist at Fello here or by calling 888-528-6288.
Fello Theft & Damage Insurance Service Agreement (“SA")
- COVERAGE FOR DAMAGE
- Subject to the terms and conditions of this Service Agreement (SA), all rental Equipment will be examined for damage upon return, and if/when FCI deems the Equipment as damaged, FCI will repair the Covered Equipment. “Covered Equipment” is limited to iPads that are provided to Renter by FCI for a fee.
- The following parts are eligible for repair by this SA for all Covered Equipment: Glass Screen and Digitizer, Rear Cover, LCD, Battery, Headphone Jack, Volume Button, Lock Button, Microphone, Speakers, Antenna, Camera, GPS Antenna, SIM Card Tray, Home Button, Cameras, Wireless Antenna. If the Covered Equipment is deemed beyond repair by FCI it will be considered a loss and will be subject to the full replacement costs of the lost Covered Equipment.
- COVERAGE FOR THEFT
- If the Equipment is stolen, the Equipment may be covered under this SA, depending on which insurance plan the Renter selects before the Rental Period begins. Once the Rental Period begins, Renter cannot upgrade or downgrade to a different plan.
- When a claim is made for stolen Equipment a Police Report and a Signed and Notarized Loss Affidavit may be required as well as any other relevant information surrounding the theft of the Equipment. FCI may also require proof of theft before considering the claim for coverage. (Proof of theft will include but is not limited to, video or still images that capture the theft incident, evidence of break in, etc.) The full replacement cost for all units will be charged and held until any claim is completed. The claim may take up to 10 (ten) business days to process after receipt of all required documentation, and will be evaluated by FCI based on the “Exclusions of Coverage” in Section 7 below.
- In the event Renter meets the criteria in Section 1 and wishes to make a claim, the Renter must:
a) Notify FCI via email within 24 hours of the time Renter’s Equipment is damaged, fails to operate or is stolen. When applicable, Renter will receive repair or replacement authorization from FCI.
b) Return the original Equipment for repair as directed within 2 (two) days from the date the repair or replacement authorization is issued. Parts and services covered under manufacturer’s recall or warranty will be provided under that recall or warranty, as applicable. In neither circumstance will coverage be provided under this SA.
Failing to timely inform, procure authorization from, and return the applicable Equipment to FCI, will void all coverages and invalidate the claim, resulting in the Renter being fully responsible for the full damage and/or replacement costs.
- ELIGIBILITY
- The only Equipment provided to Renter by FCI that are eligible to be covered under this SA are iPads.
- DEDUCTIBLES
- Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.
Model Damage Deductible Theft Deductible iPad Mini 2 $75.00 $85.00 iPad Mini 2 4G $75.00 $90.00 iPad Mini 4 $75.00 $125.00 iPad Mini 4 4G $75.00 $150.00 iPad Air $75.00 $100.00 iPad Air 4G $75.00 $120.00 iPad Air 2 $75.00 $125.00 iPad Air 2 4G $75.00 $150.00 iPad Pro 9.7 inch $200.00 $225.00 iPad Pro 9.7 inch 4G $200.00 $250.00 iPad Pro 12.9 inch $300.00 $325.00 iPad Pro 12.9 inch 4G $300.00 $350.00 Square Stand Not Applicable $35.00 All deductible payments are due in full before FCI can begin to evaluate the claim. In the event Renter fails to remit timely deductible payments to FCI, FCI reserves the right to void all applicable coverages and consider the claim invalid. Theft claims will only be considered by FCI when Renter has selected the "Comprehensive" Insurance provided by FCI.
- Renter will pay to FCI the applicable deductible for every unit of Equipment that is claimed damaged and/or stolen and qualifies for Damage and/or Theft Insurance coverage. The following is a list of all eligible products and their applicable deductible amounts for Damage and/or Theft.
- REPLACEMENT PRODUCTS
- In the event Renter’s Covered Equipment has to be replaced and the identical Equipment is no longer available or not available at that time, FCI will replace it with Equipment of comparable functionality. If/when the original Equipment becomes available, FCI will replace the substituted Equipment with the original Equipment. In all cases, FCI will determine Equipment comparability including functionality at FCI’s sole discretion. Technological advances and Equipment availability may result in a replacement of Equipment with a lower selling price than the original Equipment. Replacement Equipment may be either new or refurbished. Non- original manufacturer parts may be used in refurbished Equipment.
- PREVENTATIVE MAINTENANCE
- FCI has no obligation under this SA to perform preventative maintenance on the Covered Equipment.
- EXCLUSIONS OF COVERAGE
- This SA does not cover Renter for the following:
a) Any defects that existed prior to the issuing of rental.
b) Damage, loss, theft, or other product failure caused by negligence or abuse.
c) h) Any instances of loss, even when not caused by negligence and/or abuse
d) Any covered equipment which was left unattended (or when not in use, was left at an unlocked/unsecured location resulting in theft and/or damage.)
e) Products damaged or lost in transit to or from FCI’s facilities.
f) Damages to the Operating System.
- This SA does not cover Renter for the following:
- TERMINATION & REFUNDS
- Renter may terminate this SA and receive a refund only if Renter notifies FCI at least 10 days before the onset of Renter’s Rental Period and only if a termination notice is sent to FCI via email to: [email protected]
- FCI may terminate this SA immediately for any reason by notifying Renter in writing at the address or email address provided during order confirmation. If the SA is terminated by FCI prior to the beginning of the Rental Period, Renter will receive a refund of the full insurance costs. In the event FCI decides to terminate the SA once the Rental Period has commenced, FCI will issue a refund based on the purchase price (of the insurance) allocable to the remainder of the rental term, prorated on a daily basis, less the value of any replacement product or repair services received.
- LIMITATION OF LIABILITY
- Neither FCI or any of its parent companies, affiliates and subsidiaries or any of their contractors and licensees are liable for any incidental or consequential damages, including, but not limited to, property damage, lost time or data, loss of use of any Covered Equipment, or any other damages resulting from breakdown or failure of the Covered Equipment, or from delays in replacement or repair of Covered Equipment.
- MAXIMUM CLAIM AMOUNT
- In no event can a claim for Covered Equipment exceed an amount more than two times of the total Equipment Rental Fees paid by Renter to FCI.
- ADMINISTRATOR
- The administrator of this SA is Fello Inc., 10 Park Place Building 6-B Suite 402, Butler NJ, 07405. Renter understands and agrees that this SA is an agreement between Renter and FCI.
